In addition to group sessions on the 20 year view of technology, change management, social media 3.0 (argh!) and their impact on--or from--the consumer, I've scheduled small group sessions on research methods, customer data and relationship management and segmentation among others.
I'll also share the perspectives of Diane, Robert and Patsy as they navigate their own forum sessions.
If you have specific questions or areas of interest, leave a comment and we'll try to tailor the commentary.
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